https://www.ejobs.ro/user/locuri-de-munca/customer-service-representative-german-speaker/1721630Candidatul Ideal
- Min. 2 year college degree or 3 years experience in a position requiring direct contact with customers
- Excellent mandatory German language (advanced/native)
- Advanced English language - written & spoken
- Analytical thinking
- Ability to partner with internal team members to understand customer problems and think of solutions to resolve
- Knowledge of order processing and data base maintenance
- Proven ability to handle difficult customer situations
- Confident in Microsoft Office (Word, Excel, PowerPoint)
Desirable
- Knowledge of textile manufacturing processes
- Experience using SAP (or similar system)
- Proficient in spreadsheet analysis
Descrierea jobuluiAccounts/Customer- Receive and process customer orders promptly, accurately along with checking all details associated with the order and the system
- Follow up with customers and communicate customers’ needs to Sales, Logistics, Production, Quality and Accounting
- Monitor open orders and advise customer/sales of any problems or changes in order status. Work with internal departments to resolve and offer solutions to the issue
- Work with all departments to establish and proper set up new accounts in the system
Sales/Marketing
- SupportWork with sales to monitor target accounts and review order details.
- Assist sales in obtaining new accounts and maintaining existing accounts. This includes being proactive and calling customers daily.
- Help in all stages of a customer complaint with the customer and internal department to resolve the issue. This includes the integrity of the ERP system as it relates to complaints and returns. Aid sales in keeping the customer informed at all times.
Customer Satisfaction
- Deliver world class customer service to our external and internal customers
- Receive and act with a high sense of urgency upon customer inquiries to service requests, product questions, complaints and resolving directly or through Sales.
- Coordinate shipments and tracking with Logistics when requested.
Descrierea companieiCoats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.
Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, accessory and footwear threads, structural footwear components, fabrics, yarns and software applications.
With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across some 50 countries with a workforce of over 17,000, serving our customers worldwide.
Headquarted in the UK, Coats connects talent, textiles, and technology, to make a better and more sustainable world.
Our Vision and Strategic GoalsOur vision is to be the global textiles leader and trusted partner delivering innovation, digital and sustainable solutions with lasting value to all stakeholders.
We have three strategic goals to work towards in order to achieve our vision.
- Profitable sales growth
- Continuing to strengthen the core
- Value creation
Our goals are underpinned by the following strategic enablers:
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DigitalTo stay relevant, we recognise the need to evolve in new directions. This requires us to think ‘beyond the stitch line’ to collaborate with internal and external stakeholders, to repurpose our products into new areas and use machine learning and artificial intelligence to inform new ways of operating, fit for the digital age.
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InnovationInnovation is at the heart of everything we do. We recognise that big, bold, game-changing ideas are crucial to our success.
We continue to accelerate our innovation credentials and solutions to deliver tailored customer solutions to meet their design requirements.
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SustainabilitySustainability has long been at the core of how we do business and is a key driver of our strategic decisions. Our sustainability agenda is important to all our stakeholders. Not only does it give us a competitive advantage, but it also allows us to help our customers with their own sustainability agendas.
Visit our website:
www.coats.com*Coats is named one of the World's Best Workplaces™. This prestigious recognition is awarded annually by Fortune and Great Place To Work® to the top 25 companies that are committed to fostering exceptional workplace cultures.
https://coats.com/en/news/2023/11/worlds-best-workplacesExpiră 15 Dec. 2023
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