How cool it would be to walk down the street knowing that many of the people you see are wearing clothes made using technology developed at your workplace!
We are Gemini CAD Systems – a LECTRA company – the leading global developers of technology for the fashion industry.
In September 2021, Gemini CAD Systems
joined the Lectra family of companies. Lectra is the world leader in integrated
technology solutions designed for industries using fabrics, leather, technical
textiles, and composite materials to manufacture their products.
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Gemini CAD Systems products. Do you enjoy solving problems and helping others?
What you will do:
- Serve as the first point of contact for Gemini CAD Systems applications users seeking technical assistance, taking ownership of the incidents reported by the Gemini CAD Systems users;
- Performs remote troubleshooting using diagnostic technics and pertinent questions regarding the use of the Gemini CAD Systems applications and identifies the best-fitted solution or workaround;
- Provides training and demos regarding the use of the Gemini CAD Systems applications;
- Records the most significant events and troubleshoot solutions into documentations;
- Learn what other departments do and work with them on collaborative projects to meet shared objectives (Sales, WebApps, Software Development, QA teams).
- Contributing or even taking ownership of delivering successful projects related to Gemini CAD Systems applications.
Job requirements:
- You enjoy working with customers - Excellent customer focus;
- Excellent verbal and written communication skills;
- Advanced abilities of English (B2) both verbal and written. Additional language skills are a plus.
- Technical university, in special we target Faculty of Textile alumni or experience into the garment production area (e.g. Pattern Designer);
- Previous experience in a customer support field would be an advantage.
- Good knowledge of a CAD type of application;
- Passionate about Apparel.
- Ability to thrive in a fast-changing environment
We will offer you:
- Challenging projects in an industry-leading company
- Professional challenges in a friendly and informal environment
- Flexible work hours and competitive benefits
- Working location: Iași and work from home
- Type of contract: Permanent & full time
- If you are interested, please send your CV to hr@geminicad.com and come and meet us
HR Manager
t: +40 232 237 546
m: +40 753 069 497
e: roxana.luntraru@geminicad.com
Tudor Vianu 2A street, 700490 Iași, Romania
geminicad.com
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